Thank you for your interest in Virtually Live (Virtually Live, we, our or us), any of our virtual reality experiences and any of our related
mobile applications and our Formula E 2019 Ghost Racing: Formula E experience
(including headset device applications), websites (including our website, virtuallylive.com),
downloadable software, virtual reality products, and other products and
services provided by us (together the Services).
This Privacy and Legal Statement (Statement),
which is, to the extent applicable, incorporated into and is subject to the
Virtually Live End User License Agreement (EULA),
describes the information that we gather from you on any Service provided by us,
how we use and disclose such information, and the steps we take to protect such
information.
We respect your privacy
We respect the privacy of all the users of our Services and are
committed to ensuring that your privacy is protected. Should we ask you to
provide certain information by which you can be identified when using any of
the Services, then you can be assured that it will only be used in accordance
with this Statement.
Information We May Collect about You
You are able to browse our website without providing us with your
personal information. We do not collect personal information when you browse,
such as your email address or name. However, when you access our website you
may be requested to provide us with these details. We may also use the
information you provide us with to respond to your queries and provide support
to you.
User-provided Information. When you use any of our Services, we may collect personal information
about you, including your name, company name, email address, mailing address,
mobile phone number, your date of birth, or preferences and we may link this
information with other information about you. You may also provide us with
information in various ways on the Service. For example, you provide us with
information when you register for an account, use the Service, or send us
customer service-related requests.
Cookies. Our Services may use certain session cookies and persistent cookies. A
session cookie disappears after you close your browser. A persistent cookie
remains after you close your browser and may be used by your browser on
subsequent visits to the Service. Please note that if you delete, or choose not
to accept, cookies from the Service, you may not be able to utilize the
features of the Service to their fullest potential.
Our Services make use of Google Analytics services to track user’s
statistics. Virtually Live uses these statistics to continuously improve our
Services, and thus offer you relevant content. Aside from the approximate
location (IP address), the information collected by Google Analytics is mostly
anonymous traffic data including browser information, device information and
language.
Our website uses social plug-in tracking cookies to enable us to display
social sharing buttons and to embed YouTube videos, for example.
We may also request certain information from your device by using
various types of technology, including “clear gifs" or “web beacons”. This
collects information such as your IP address or other device address or ID, web
browser and/or device type, the web pages or sites that you visit just before
or just after you use the Service, the pages or other content you view or
otherwise interact with on the Service, and the dates and times that you visit,
access, or use the Service. We may also use these technologies to collect
information regarding your interaction with email messages, such as whether you
opened, clicked on, or forwarded a message. This information is gathered from
all users, and may be connected with other information about you.
When you use our Services for the first time, a message appears through
which you will be able to accept or decline the use of these cookies. If you do
not want to grant permission, click decline. You can also set your browser so
that it does not accept cookies.
How We Use the Information We Collect
We may use information we collect on and through our Services in
providing the Services and operating our business, including the following:
- administer our relationship
with you;
- operate, maintain, enhance
and provide all features of our Service, to provide services and information
that you request, to respond to comments and questions and otherwise to provide
support to users, and to process and deliver entries and rewards in connection
with promotions that may be offered from time to time on the Services;
- understand and analyze the
usage trends and preferences of our users, to improve the Services, and to
develop new products, services, features, and functionality;
- contact you for
administrative purposes such as customer service or to send communications,
including updates on promotions and events, relating to products and services
offered by us and by third parties;
- personalize our Services,
such as remembering information about you so that you will not have to re-enter
it during your visit or the next time you visit the Service;
- provide customized content,
and information;
- monitor and analyze the
effectiveness of our Services, and the aggregate site usage metrics such as
total number of visitors and pages viewed; and
- track your entries,
submissions, and status in any promotions or other activities on the Services.
When We Disclose Information
Except as described in this Statement, we will not disclose information
about you that we collect on or through our Services to third parties without
your consent. We may disclose information to third parties if you consent to us
doing so, as well as in the following circumstances:
- any information that you
voluntarily choose to include in a publicly accessible area of the Service will
be available to anyone who has access to that content, including other users;
- we work with third party
service providers to provide website, application development, hosting,
maintenance, and other services for us. These third parties may have access to
or process information about you as part of providing those services for us.
Generally, we limit the information provided to these service providers to that
which is reasonably necessary for them to perform their functions, and we
require them to agree to maintain the confidentiality of such information;
- we may disclose information
about you if required to do so by law or in the good-faith belief that such
action is necessary to comply with applicable laws, in response to a court
order, judicial or other government subpoena or warrant, or to otherwise
cooperate with law enforcement or other governmental agencies.
We also reserve the right to disclose information about you that we
believe, in good faith, is appropriate or necessary to (i) take precautions
against liability, (ii) protect ourselves or others from fraudulent, abusive,
or unlawful uses or activity, (iii) investigate and defend ourselves against
any third-party claims or allegations, (iv) protect the security or integrity
of the Service and any facilities or equipment used to make the Service
available, or (v) protect our property or other legal rights (including, but
not limited to, enforcement of our agreements), or the rights, property, or
safety of others.
We may share your information among Virtually Live controlled entities
and subsidiaries (VL Group). We may
also share your personal information with our agents or contractors in
connection with services that these individuals or entities perform for VL Group.
These agents or contractors are not authorized by us to use or disclose this
information except as necessary to provide services for Virtually Live.
Your Choices
You may decline to share certain information with us, in which case we
may not be able to provide to you some of the features and functionality of our
Services. You may update, correct, or delete your information and preferences
at any time by accessing your account preferences page on the Service or by
contacting us to the email provided below.
If you wish to access or amend any other personal information we hold
about you, you may contact us at info@virtuallylive.com. Please note that while
any changes you make will be reflected in active user databases within a
reasonable period of time, we may retain all information you submit for
backups, archiving, prevention of fraud and abuse, analytics, satisfaction of
legal obligations, or where we otherwise reasonably believe that we have a
legitimate reason to do so.
If you receive commercial email from us, you may unsubscribe at any time
by following the instructions contained within the email, or sending your
request to opt-out by email at info@virtuallylive.com, or by writing to us at
the address given at the end of this Statement.
Please be aware that if you opt out of receiving commercial email from
us or otherwise modify the nature or frequency of promotional communications
you receive from us, it may take up to ten (10) business days for us to process
your request, and you may continue receiving promotional communications from us
during that period. Additionally, even after you opt out from receiving
commercial messages from us, you may continue to receive administrative
messages from us regarding provision of our Services.
Third-Party Services
From time to time, we may provide links to other websites or services for
your information or convenience. These websites operate independently from our
Services and are subject to alternative terms of use, including terms
concerning use, collection or processing of your personal information. We have
not reviewed these third party sites and do not control and are not responsible
for any of these sites, their content or their privacy policies. Thus, we do
not endorse or make any representations about them, or any information or
materials found there, or any results that may be obtained from using them. If
you decide to access any of the third party sites listed on our website, you do
so at your own risk.
Any information you provide on third-party sites or services is provided
directly to the operators of such services and is subject to those operators’
policies, if any, governing privacy and security, even if accessed through our Services.
We are not responsible for the content or privacy and security practices and
policies of third-party sites or services to which links or access are provided
through the Service. We encourage you to learn about third parties’ privacy and
security policies before providing them with information.
Children’s Privacy
Protecting the privacy of children is especially important. Our Services
are not directed to children under the age of 13, and we do not knowingly
collect personal information from children under the age of 13 without
obtaining parental consent.
Storage and Security
Your information may be stored and processed in the United States,
Europe or any other country in which Virtually Live or its service providers
maintain facilities. Nevertheless, please note that we will not transfer
information to any country and jurisdiction that does not have the same data
protection laws as Switzerland.
We are committed to ensuring that your information is secure. We use
certain physical, managerial, and technical safeguards that are designed to
improve the integrity and security of information that we collect and maintain.
However, we cannot ensure or warrant the security of any information you transmit
to our Services or to us since no security measures are perfect or
impenetrable. We cannot and do not guarantee that information about you will
not be accessed, viewed, disclosed, altered, or destroyed by breach of any of
our physical, technical, or managerial safeguards.
Disclaimer
The information contained on any of our Services is provided on an “as is” basis and for informational
purposes only.
While we try to ensure that the information contained in any of our
Services is accurate, no guarantee is provided as to the accuracy of the
information disseminated via our Services. Virtually Live does not provide any
warranties as regard its correctness, completeness, suitability or otherwise.
Virtually Live shall not be liable for any direct, indirect or consequential
losses or damages resulting from or in connection with access to, use of or
queries to our Services or its links with other web sites.
Information made available on any of our Services may be amended at any
time without prior notice.
In particular, Virtually Live shall not be liable for losses caused by
transmission errors, technical faults and interruptions, breakdowns or unlawful
interference with the user's data processing system or the generally accessible
systems and transmission networks. Nor shall we be liable for losses resulting
from breakdowns, interruptions or overloads occurring to any data processing
systems.
Copyright and Trademarks
The images, documents and other works available on any of our Services are
protected by copyright and all rights remain reserved to the rights’ owner.
It is not allowed to copy, publish or otherwise use any of the
information provided on any of our Services without our prior written
permission.
If nothing else is indicated, all published company or brand names are
registered trademarks or otherwise protected intellectual rights of Virtually
Live.
Governing Law and Place of Jurisdiction
This Privacy Statement is governed by Swiss law. Zurich shall be the
exclusive place of jurisdiction for any dispute arising in connection with Virtually
Live Services shall be under the sole jurisdiction of the Swiss courts.
Changes and Updates to this Policy
Please revisit this page periodically to stay aware of any changes to
this Statement, which we may update from time to time. If we modify this
Statement, we will make it available through the Services, and indicate the
date of the latest revision. In the event that the modifications materially
alter your rights or obligations hereunder, we will make reasonable efforts to
notify you of the change. For example, we may send a message to your email
address, if we have one on file, or generate a pop-up or similar notification
when you access the Services for the first time after such material changes are
made. Your continued use of the Services after the revised Statement has become
effective indicates that you have read, understood and agreed to the current
version of this Statement.
How to Contact Us
Please contact us with any questions or comments about this Statement,
information we have collected or otherwise obtained about you, our use and
disclosure practices, or your consent choices by email at info@virtuallylive.com.
Last Updated: 2019
Virtually Live (Switzerland) GmbH
Beustweg 12
8032 Zurich - Switzerland
